Safety Engineered into
Every Single Kilometer
From strict multi-point background vetting and encrypted OTP verification to live GPS tracking and 24/7 local emergency dispatch, Caxi is designed from the ground up to protect every rider across Jharkhand.
The Caxi Three-Tier Safety Shield
Comprehensive protection protocols active before, during, and after every ride.
Before Your Ride
100% Verified Driver Partners
Every driver undergoes comprehensive background screening, including official police verification, valid commercial driving licenses, and Aadhaar identity authentication before being onboarded.
4-Digit Start OTP Verification
Never enter the wrong vehicle. Every Caxi ride requires a unique, dynamic 4-digit PIN that you provide only when you are safely seated in the verified cab.
Verified Driver & Vehicle Profile
Know exactly who is picking you up before they arrive. The app displays your driver's verified photo, name, cumulative rating, vehicle model, color, and license plate number so you can cross-verify before boarding.
Vehicle Fitness & Insurance Audits
Every registered vehicle undergoes periodic mechanical fitness inspections, pollution checks, and holds valid commercial third-party and passenger insurance.
During Your Journey
Live GPS Route Sharing
Share your live trip tracking link with family and friends via WhatsApp or SMS. They can monitor your vehicle's exact position in real time on any web browser without installing the app.
Emergency SOS & Police 112 Integration
An in-app SOS button instantly transmits live vehicle coordinates, driver credentials, and passenger details to our 24/7 Safety Command Desk and the local Police Control Room (Dial 112).
Route Anomaly & Stoppage Alerts
Our automated telemetry system continuously compares the vehicle's position against the recommended route, alerting our dispatch team in case of unapproved diversions or unusual stationary delays.
Night Travel Vigilance (10 PM - 6 AM)
Rides taken during late night hours receive elevated monitoring from our safety team, with proactive check-ins and dedicated dispatch oversight.
After You Arrive
Zero-Tolerance Misconduct Policy
We enforce strict zero tolerance regarding alcohol or substance abuse, rash driving, overcharging, and verbal or physical harassment. Violations result in permanent blacklisting and legal referral.
Two-Way Ratings & Quality Governance
Riders and drivers review each other after every trip. Drivers maintaining scores below our quality threshold are temporarily grounded until retraining and quality re-certification.
24/7 Dedicated Local Safety Helpline
Our Jharkhand-based rapid response team is accessible around the clock at +91 94711 09494 to investigate trip disputes, resolve safety concerns, and coordinate emergency support.
Lost & Found Recovery Coordination
Accidentally left an item in a cab? Our central support desk coordinates directly with the driver to safely secure and return your belongings promptly.
Customized Protections for Every Way You Travel
Different ride types have distinct safety demands. We have designed specialized standards for female solo riders, intercity shared cabs, and doorstep parcel deliveries.
Women's Safety Shield
Enhanced protections for female commuters, including doorstep drop verification, night ride proactive monitoring, and instant one-touch emergency sharing with trusted family contacts.
Shared Cab Seat Protocol
Every shared cab passenger enjoys a dedicated reserved seat, an independent verification PIN, and direct transit along optimized trunk routes without unverified passenger additions.
Secure Courier Delivery
Mandatory OTP validation at delivery, pickup and drop photo documentation, 25 kg weight ceiling, and strict prohibition of dangerous or hazardous goods.
Frequently Asked Safety Questions
Everything you need to know about emergency support and safety features.
What should I do if I feel unsafe during a trip?
Tap the in-app SOS button immediately. This triggers an instant alert to our 24/7 Safety Command Desk and provides a direct one-tap call link to the Police Control Room (112). Your live GPS coordinates will be instantly highlighted for emergency dispatch.
How does Caxi verify its driver partners?
Every driver must provide valid commercial driving licenses, vehicle registration certificates, commercial insurance, fitness certificates, and police verification reports. We also conduct in-person identity and vehicle inspections.
Can my family track my cab without downloading the Caxi app?
Yes! When you tap 'Share Trip' in the app or website, a secure live tracking link is generated. Your family can open this link on any mobile or desktop web browser to see your cab moving on a live map in real time.
Why is the 4-digit OTP required before starting?
The OTP ensures that you only board the exact vehicle assigned to your booking and confirms to our server that the ride has legitimately commenced with the intended passenger.
Have a Specific Safety Concern or Incident to Report?
Our safety management team reviews all reported feedback within 2 hours. You can reach our dedicated operations center directly.